---
title: Refund & Cancellation Policy
description: We are a Gen Z-led TikTok marketing agency offering organic growth, paid ads, and TikTok Shop management. With unmatched creativity and proven systems, we help brands scale fast and authentically.
image: https://youngwithsolutions.com/hubfs/assets/Young-Wish-Solutions-share.jpg
---

# Refund & Cancellation Policy

We’re committed to transparency and clarity in every partnership. Below is our official refund and cancellation policy. By proceeding with payment, you agree to these terms.

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### 🔹 1. Non-Refundable Portion

Once you confirm your service and submit payment, **25% of the total contract price ****becomes non-refundable.**  
This covers initial setup costs, including strategy development, research, onboarding, and internal preparation.

💡 *This means if your total service fee is $4,000, then $1,000 is non-refundable once you pay.*

---

### 🔹 2. Refund Window Before Service Begins

You may request a **partial refund** of your payment (minus the non-refundable 25%) **within 72 hours** of payment **if the services have not yet begun.**

After this window or once onboarding starts, **no refunds** will be granted. We understand that situations change. Here's when a refund may apply:

| Scenario | Refundable? | Notes |
| --- | --- | --- |
| Within 72 hours (before onboarding) | ✅ Yes (75%) | Refund minus 25% setup fee |
| After onboarding has started | ❌ No | All payments become final and non-refundable |
| Client-initiated cancellation (any time) | ❌ No | Cancellation does not qualify for a refund once onboarding begins |
| Budget Surplus at the end of term | ❌ No | Can be used as credit only if renewed before contract expiration |

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### 🔹 3. Service Delivery Time

All services begin only after:

- Payment is received in full (unless otherwise agreed),
- Agreement is signed, and
- You have joined the Slack and submitted all onboarding materials

Delays caused by client inaction (e.g. late submissions, unresponsiveness) do not qualify for a refund.

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### 🔹 4. Surplus Budget Policy

If you prepay for media buying or influencer campaigns and the full amount isn't used in a month, the unused balance (called **Surplus**) will **roll over** to the next active month.

Important: If you do not renew your agreement or let it expire, the remaining Surplus **will not be refunded**, but it can be used as credit on the future services if renewal occurs before contract expiration.

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### 🔹 5. Cancellation Process

To cancel your service:

- You must send a **written notice via Slack or email at least 30 days in advance.**
- Your service will continue during the 30-day notice period.
- After the notice period, your contract will be formally closed.
- Cancelling a service **does not entitle you to a refund** for remaining time or unused service value.

Any work delivered or in progress during this period is still covered by the original agreement and subject to payment.

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### 🔹 6. Chargebacks & Disputes

We encourage resolving concerns directly with our team.

If a chargeback is filed without prior communication, we reserve the right to:

- Submit evidence including your agreement, signed terms, Slack messages, and proof of service provided;
- Pursue collection of unpaid fees;
- Suspend future service eligibility

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